ORDERING & FULFILLMENT FAQ
Please read ALL of the information below before you order.
Find General ‘Shop’ Information Below.
See individual product sections for further information.
SALES TAX
All NYS residents will be charged their local sales tax rate.
ORDERING
Our online store is set up as “first-checked-out, first-served.” We typically experience incredibly high volume during the first few hours of our tuber sales, and items may sell out within minutes. As items sell out quickly, they may disappear from your cart without notice. If an item is in your cart, someone can check out and purchase this tuber before you. Having an item in your cart DOES NOT reserve it (we can’t control this part). If an item sells out before you check out, even if it is in your cart, you will not be able to purchase this item.
NOTE: As of 2025, we are not accepting Apple Pay.. There is an issue with Apple Pay and multiple shipping options and that has yet to be resolved.
Tips: If you are paying via credit card, set your device up for autofill. Making an account on our website will help ensure a speedy checkout.
Option: If you have your heart set on a specific variety, purchase that immediately and then go back to order others, even if this means paying to ship twice.
Once an order is placed, we cannot modify or cancel it. If you want any additional items not included in your original order, please place a new order. We are unable to combine shipping and reduce charges on separately placed orders. We cannot offer returns or refunds once purchased unless there is an issue with the items you received.
Please ensure you enter the correct mailing address AND email address at checkout. You will receive an automated email confirmation once your order is placed, and an automated shipping notification with tracking information once your order(s) are shipped. Check your junk mail/SPAM/Gmail Promotions tab before emailing us for a missing confirmation email. We are not responsible for orders that are shipped to the wrong address.
LIMITS
We limit certain varieties to ensure more people can grow some of the rarer varieties. Please respect these limits. If you order more than a specified limit, your entire order will be canceled and refunded. Limits are per household.
VARIETY SHORTAGE
Because working with Mother Nature is unpredictable, we occasionally cannot send the variety that was ordered. We work hard to ensure this does not happen, but customers who agree to a replacement will receive a plant of the same or greater value if it does. Customers who did not agree to a replacement will receive a refund for that plant.
SHIPPING ISSUES
Once your order has been shipped and you have received an email with tracking information, we cannot be held responsible for any mishandling, delays, or lost packages caused by USPS. Packages are shipped to the shipping address provided when you make a purchase. We are unable to replace or refund orders affected by carrier-related issues, but we recommend reaching out to USPS promptly to initiate the claims process.
DISCLAIMER
There is always risk when buying plants and Flowerwell LLC is not responsible for any monetary compensation beyond a refund for the purchased tuber or plant. Choices made by growers and costs incurred, such as testing, pest management regimes, culling, etc. are solely the responsibility of the grower.
PHOTO & CONTENT USE
Flowerwell LLC retains the legal copyright and ownership of ALL images and website content. It is illegal to crop, modify, scan, and reproduce artwork in any manner without our written permission. Federal copyright law protects the copyright of these images. When using images on any social media sites, proper credits with linkbacks must be included on every image.
Please do not use photos or content of Flowerwell LLC website or social media channels without permission. Thank you!
DAHLIA TUBERS
We do not sell any imported dahlia tubers. Our dahlias are regularly scouted for disease and viruses, and we properly label our dahlia varieties to the best of our ability. We sanitize between splitting tuber varieties and test for virus when we see signs of an issue. Please take comfort in knowing that your dahlias are coming from a farm that prioritizes these tubers and your success in growing them.
All tubers are sold as single tubers, not in clumps. Tuber size varies depending on the variety. Every Dahlia produces a different-sized tuber. We work very hard to ensure we only send out Dahlia tubers that we feel confident about. Please remember that this is a product of nature, and perfection isn’t always achievable. There may be some wrinkling, the tuber may be on the smaller side, but we wouldn’t send it out if we didn’t feel confident it could grow. Does human error happen? Yes. But we try our best to ensure you are getting the best we have.
Upon checkout, you can select whether you want late March or April shipping. We cannot guarantee what date specifically that month your tubers will be shipped, only that they will be shipped in the month you select. Early shipping (late March) is at the buyer’s risk, so please choose accordingly. If you accidentally choose two different months for shipping, we will pick one for you, or you can email us at hello@flowerwellny.com.
Dahlia Tubers are shipped through USPS, UPS, and FedEx (mainly through USPS). Local pick-up is not available as we do not have a retail location. Shipping is only available within the United States.
5 Dahlia Tubers- $12.00
6-10 Dahlia Tubers - $16.00
11-25 Dahlia Tubers- $26.00
26-35 Dahlia Tubers- $35.00
36+ Dahia Tubers- $45.00
Shipping charges are subject to change year to year
If you select the incorrect shipping amount for the number of tubers you ordered, we will contact you to explain how to correct the shipping charge. The cost will be slightly increased to cover our fees and the time required to refund your initial shipping charge. If you don’t purchase the corrected shipping cost after we contact you, your order will be canceled. We will retain a 20% restocking fee from your canceled order.
FLOWERWELL GUARANTEE
All of our tubers and cuttings are grown at our farm with utmost care and attention. We do our best to ensure varieties are viable upon delivery, labeled correctly, and disease-free. If an issue arises, please contact us at hello@flowerwellny.com with photos.
We cannot be held liable for extreme growing conditions, neglect, or pest damage. We are also not liable for tuber care once your order is received/ delivered. Customers must have followed all our planting guidelines to receive a refund.
Problems must be reported by August 1 of the year they were ordered. This guarantee is limited to the purchase price of tubers only and does not include shipping fees, liability, or damages from losses resulting from crop failure. Reselling tubers originally purchased from Flowerwell voids all guarantees on the tubers. Our guarantee is limited to the purchase price of the tubers only; shipping costs are non-refundable.
VIRUS POLICIES: Our team works diligently to scout our field for any suspicious Dahlias during the growing season. When splitting, we randomly test and sanitize between tuber varieties and try to give our Dahlias the healthiest soil to produce healthy plants. That being said, by purchasing you accept that dahlias sometimes get sick, just like any other plant, and virus is not 100% avoidable. Given that no one grows in a sterile environment, and virus can be spread easily by insects, we do not refund for virus.
DAHLIA TUBER CARE (PRE-PLANTING)
Store your dahlia tubers in a cool area (that will not freeze) until you are ready to plant. Recommended storage temperatures are 45-50 degrees Fahrenheit. To prevent your tubers from drying out, pack them in bags or tubs with vermiculite (they should be fully covered). Shriveling can occur if you do not store your tubers properly once received. Flowerwell is not liable for tuber care once your order is received. Please follow the Care Guide included in your order for further instructions.
Photography
We try to take photos that accurately represent the color of the flower you will grow and see in real life. However you should expect subtle color differences between colors in real life and those that appear in our product photos. Dahlias also have a way of color shifting throughout the season and sometimes their colors vary coast to coast. Depending on when in the season our photos were taken and where the dahlias were grown, varieties can appear slighty different. We do our best to note this is our descriptions but understand that we are not in control of how each variety blooms.
DAHLIA ROOTED CUTTINGS
Dahlia cuttings are sold individually and are taken from our stock. Unless noted, we only sell cuttings of varieties that we have grown out for at least a year. We regularly scout our dahlias for disease and virus, testing when we have concerns.
SHIPPING & HANDLING
Cuttings will ship in April through mid-May as they root. We cannot guarantee when, during that time frame, they will ship, nor can we take specific shipping-related requests. We cannot combine shipping on orders, and we cannot ship orders early.
Cuttings will ship with 2-day shipping.
1-5 Dahlia Rooted Cuttings $18
6-10 Dahlia Rooted Cuttings $23
11-15 Dahlia Rooted Cuttings $28
16- 20+ Dahlia Rooted Cuttings $33